Project RAISE – Help and Support

My Research

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System Downtime / Planned Maintenance

There are no upcoming scheduled down times for My Research.

The standard hours of availability for the My Research system are 7:00 AM to 1:00 AM next day.

Documentation and Training

My Research Applications (MRA)

MRA Frequently Asked Questions (FAQs)

My Research On Line (MROL)

My Research Animal Protocols (MRAP)

MRAP Frequently Asked Questions (FAQs)

My Research Human Protocols (MRHP)


MRHP Frequently Asked Questions (FAQs)

Note: Below questions will be linked as content becomes available. Please contact the RAISE Helpdesk if your topic is unavailable.

I am a FACULTY PI

I am a STUDENT PI

Supported Browsers

My Research now supports Safari and Chrome, in addition to Internet Explorer and Firefox.

Please note that in all browsers, POP UPS MUST BE ENABLED in order to use My Research. If you are unable to open a page or window, please check that your pop ups are enabled:

In IE and Firefox you will see a pop up blocker message at the top of your screen when you are blocked from a screen requiring pop ups (e.g. Display an existing Application). Click on the “Options” button on the pop up blocker message and select “Always Allow” pop ups from ppm-wd.utoronto.ca.

In Chrome, the pop up blocker icon appears with a red X, immediately to the left of the bookmarks icon (yellow star). Click on this blocker icon and select “Always Allow Popup from ppm-wd.utoronto.ca”.

chrome pop up

In Safari, there will be no message when a pop up is blocked. Before starting your MRA application, please click on Safari > Preferences > Security — uncheck “Block Pop-up Windows” if it is checked.

Mobile platforms are not available.

RAISE Helpdesk

For help and support using My Research Applications (MRA) please contact the RAISE Helpdesk by telephone or email.

Contact

Helpline: 416-946-5000

email: raise@utoronto.ca

Regular Hours of Operation

9 AM to 5 PM, Monday to Friday (excluding holidays)

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